Privacy Policy
Last Updated: February 13, 2026
Company Information
Company Name: Aara Service
Address: Auf Hause Hennen 5, 58640 Iserlohn, Germany
Phone: +49 151 50635558
App Name: Aara Service
Tagline: Excellence in Every Detail.
1. Introduction
Welcome to Aara Service. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
At Aara Service, we redefine cleanliness and care through precision, discretion, and uncompromising quality. Our premium home cleaning and professional vehicle detailing services are designed for clients who expect excellence and value their time.
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account or use our services, we collect the following information:
- Account Information: Full name, email address, phone number, password
- Service Address: Your address where services will be performed
- Booking Details: Service preferences, appointment dates and times, special instructions
- Payment Information: Payment method details (processed securely through PayPal)
- Communication Data: Messages, feedback, and support requests
2.2 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, time spent on app, interaction patterns
- Location Data: Approximate location for service delivery (only when you provide service address)
- Log Data: IP address, browser type, access times, pages viewed
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To schedule, manage, and provide home cleaning and vehicle detailing services
- Account Management: To create and maintain your account, authenticate your identity
- Communication: To send booking confirmations, service updates, and respond to inquiries via WhatsApp, email, or phone
- Payment Processing: To process payments securely through PayPal and other payment methods
- Service Improvement: To analyze usage patterns and improve our app and services
- Customer Support: To provide technical support and resolve issues
- Legal Compliance: To comply with legal obligations and protect our rights
- Marketing: To send promotional offers and updates (with your consent, you can opt-out anytime)
4. How We Share Your Information
We respect your privacy and only share your information in the following circumstances:
4.1 Service Providers
- Cleaning and Detailing Staff: Your name, phone number, service address, and appointment details are shared with our professional staff to perform services
- Payment Processors: PayPal and other payment providers to process transactions securely
- Communication Services: WhatsApp and email service providers for booking confirmations and updates
4.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Important: We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
- Secure Storage: Passwords are hashed using bcrypt algorithm
- Access Controls: Limited access to personal data, only authorized personnel
- Regular Audits: Security assessments and updates to protect against vulnerabilities
- Payment Security: We use PayPal's secure payment gateway; we do not store credit card information
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Information is retained while your account is active
- Booking History: Retained for 3 years for service quality, invoicing, and legal compliance
- Deleted Accounts: When you delete your account, personal data is soft-deleted and can be permanently removed upon request
- Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal requirements
7. Your Privacy Rights
Under GDPR (General Data Protection Regulation) and other applicable laws, you have the following rights:
7.1 Right to Access
You can request a copy of the personal information we hold about you.
7.2 Right to Rectification
You can update or correct your personal information through the app or by contacting us.
7.3 Right to Erasure (Right to be Forgotten)
You can request deletion of your personal information. You can delete your account directly from the app:
- Go to Profile in the app
- Tap on "Delete Account"
- Confirm your decision
- Your account and personal data will be permanently deleted
7.4 Right to Restriction of Processing
You can request that we limit how we use your information.
7.5 Right to Data Portability
You can request your data in a structured, machine-readable format.
7.6 Right to Object
You can object to processing of your personal information for marketing purposes.
7.7 Right to Withdraw Consent
You can withdraw your consent at any time where we rely on consent to process your information.
To exercise these rights, contact us at:
- Email: (Add your email here)
- Phone: +49 151 50635558
- Address: Auf Hause Hennen 5, 58640 Iserlohn, Germany
8. Account Deletion
How to Delete Your Account
You have full control over your account and can delete it at any time:
- Open the Aara Service app
- Go to your Profile page
- Scroll down and tap "Delete Account"
- Read the confirmation message carefully
- Confirm your decision to permanently delete your account
What happens when you delete your account:
- Your personal information (name, email, phone, address) will be permanently deleted
- Your booking history will be anonymized
- You will be logged out immediately
- You will not be able to recover your account
- You can create a new account with the same email in the future
Note: Some information may be retained for legal, tax, or accounting purposes as required by law.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries outside of Germany. We ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.
11. Cookies and Tracking Technologies
Our app may use cookies and similar tracking technologies to enhance user experience:
- Essential Cookies: Required for app functionality (login, session management)
- Analytics Cookies: To understand how you use the app and improve services
- Preference Cookies: To remember your language and settings
You can manage cookie preferences through your device settings.
12. Third-Party Links
Our app may contain links to third-party websites or services (e.g., PayPal). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending an email notification
- Displaying a notice in the app
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Aara Service
Auf Hause Hennen 5
58640 Iserlohn
Germany
Phone: +49 151 50635558
Email: (Add your email here)
Website: https://app.aahanaasbuero.de
15. Supervisory Authority
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
Your Privacy Matters: At Aara Service, we are committed to transparency, security, and respecting your privacy rights. We handle your information with the same care and precision we bring to our cleaning and detailing services.
Aara Service - Excellence in Every Detail.